FAQ

Orders
  • How can I pay for my order?

    Payment can be made in 5 different ways:


    Cash on delivery(ONLY FOR GREECE)
    By deposit in a Bank Account
    By credit card
    Upon receipt and payment of your order from our store
    For more details you can refer to our Payment Methods page
  • How can I place an order?

    You can place your order in the following ways:

    Through our website
    By phone
    Via e-mail
    By fax
    More details can be found on our Ways Order

  • How do I know that my order has been completed?

    Once your order is completed, an e-mail will be sent to you by our company, where the amount and content of the order will be confirmed.
  • How soon will I receive my order?

    Your orders at pharmnet.gr are completed and shipped as soon as possible.

    Greece:
    For orders concerning Athens, Thessaloniki and Central Greece the delivery time is only 1-2 working days. For orders in the rest of Greece and for island destinations it is 1-3 working days and for inaccessible areas 2-3 working days.

     

    Cyprus:
    For orders related to freight shipping is 7-10 working days.
    For Express orders it is 1-3 working days and in inaccessible areas 3-5 working days.

    Europe:

    Χώρα Zone
    Delivery Time (Days)
    AUSTRIA
    2 3
    BELGIUM 1 4
    BULGARIA 2 2
    FRANCE 1 4
    GERMANY 1 4
    DENMARK 2 5
    ESTONIA 2 5
    IRLAND
    2 5
    SPAIN 2 4
    ITALY 1 3
    CROATIAN 2 4
    LATVIA 2 5
    LITHUANIA 2 5
    LUXEMBOURG 1 4
    UK
    1 5
    MONACO 1 5
    NETHERLANDS 1 5
    HUNGARY 2 3
    POLAND 2 4
    PORTUGAL 2 5
    ROMANIA 2 4
    SLOVAKIA 2 4
    SLOVENIA 2 4
    SWEDEN 2 5
    CZECH 2 4
    FINLAND 2 6
    SWITZERLAND 3 5
    NORWAY 3 6

  • Can I cancel my order?

    You can cancel your order before sending it (in this case you will be notified by e-mail). If the shipment has already been made and you still wish to cancel it, you will only be charged the shipping costs.
Shipping and deliveries
Returns and credit
  • Can I return a product?

    Pharmnet.gr accepts the return of products or the entire order within 10 calendar days under certain conditions. (See the terms on the Product Returns page).